Response Options:I cannot get my money from my deposit , I cannot get my money from my social/pension card , I have no income to pay the loan and the bank does not assist me (does not give me a delay) , There is no money in ATMs , The staff ignores / does not respond to my requests , When servicing, bank employee requires me to payu extra on hand, which is not fixed anywhere (no receipt is issued) , A lot of paperwork , The process of registration of services takes several days , It is not possible to receive a money transfer in foreign currency , None other , Not asked , Did not have difficulty (vol.) , Other (vol.) , Refused (vol.) , Don't Know (vol.)